FAQs are one tactic for helping people find the information they are looking for. Writing and updating your FAQs should be part of your larger content strategy.
If you’ve worked with a user experience (UX) professional before, you’ve probably heard us affirming the importance of speaking the users' language. It seems simple enough, right? So what’s the real hangup with following through?
Speaking the users’ language is not a new concept. In the early 90s, Jakob Nielsen (the godfather of usability) and Rolf Molich crafted a list of 10 heuristics, or principles, for developing effective interface design. The second principle provides specific guidance on speaking the users’ language:
Congratulations! You just launched your newly redesigned site! WOOT! You took your team out to lunch to celebrate, but now what?
To stay as fresh as it is at launch, your site needs constant love and attention. Here are some post-launch strategies to make your site shine with love.
1. Create a Web Governance Plan.
Web governance includes policies and workflows. Answer these questions: